Shipping Policy

Everything at CHIQUI ART is packed by hand by one person, so here's exactly what to expect once you place an order.

Processing time

Orders are packed within 2 to 5 business days of being placed (Monday through Friday, excluding holidays). You'll get a confirmation email when you order, and a second email with tracking as soon as your package is on its way.

If something is going to take longer than that, whether it's a busy week, a restock, or travel, we'll email you rather than leave you guessing.

United States shipping

Order total	Shipping
Under $40	$5.95
$40 and up	Free

Rates are calculated automatically at checkout, so you'll see the exact cost before you pay.

Estimated delivery: most US orders arrive 3 to 8 business days after they ship. That's a carrier estimate, not a guarantee. Once a package leaves us, its speed is in the carrier's hands.

International shipping

We ship worldwide. International rates are calculated at checkout based on your destination, and free shipping applies to US orders only.

Estimated delivery: international orders typically arrive 2 to 5 weeks after shipping. Transit times vary a lot by country, and customs processing can add time that no tracking number will explain.

Customs, duties, and import taxes are not included in your order total and are not something we can calculate or collect for you. Any fees charged on arrival are the responsibility of the recipient, and they're set by your country, not by us. If a package is refused or abandoned at customs, we can't refund the shipping cost.

Tracking on international shipments is often less detailed than domestic. It's normal for updates to go quiet after a package leaves the US and then resume when it reaches your country.

Tracking

Every order ships with tracking. If your tracking number hasn't updated within a few days of shipping, that's usually a scanning gap rather than a lost package. Give it another day or two, then get in touch and we'll look into it.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

If a package is returned to us because the address was wrong or incomplete, we'll happily reship it once you send us the corrected address. You'd just cover the second round of postage. If you catch a mistake before we've shipped, email us right away and we'll fix it at no cost.

Lost, stolen, or damaged packages

Reach out and we'll make it right.

• Damaged in transit: send a photo of the item and the packaging within 14 days of delivery and we'll replace it or refund you.
• Tracking says delivered but nothing arrived: check with neighbors and your building's mail area first, since small packages get tucked in odd places. If it's still missing after 48 hours, email us and we'll sort out a replacement or refund.
• Tracking stalled and the package never arrives: we'll file with the carrier and get a replacement out to you. For international orders, please allow the full delivery window to pass first, since slow is far more common than lost.

We're a small shop and we'd rather keep you as a customer than win an argument about a $12 pin.

Order changes and cancellations

Email us as soon as possible. If your order hasn't shipped yet, we can usually change or cancel it. Once it's shipped, it's on its way.

Questions

Email hi@chiquiart.com and you'll hear back within 1 to 2 business days.

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Last updated: July 2026